Missed Appointment and Cancellation Policy
Your appointments and well-being are very important to us. We understand that sometimes unexpected delays can occur, requiring schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24-hour notice.
Any cancellation or reschedule made less than 24-hours before your scheduled service will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services. If there is no call and no show, the amount of the fee will be equal to 100% of the reserved services.
If you are more than 15 minutes late for your service, we may not be able to accomodate you. In this case, the same cancellation fee will apply. We will do our best to reschedule your service for another time that is convenient to you.
We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.
If you are unsatisfied with your product purchase, bring it in for a store credit refund only (No cash refunds). We require that it be no more than 1/4 empty.
If you are unsatisfied with your service, we ask that you please contact us within at least 48 hours after your service with your concerns.
If multiple services are received, the coupon or discount will be taken off of the equal or lesser value service.